Refund policy
Return and Refund Policy
Because Pieces of Forever books are personalized and created specifically for each customer, we are unable to accept returns or exchanges for change of mind once production has begun.
Artwork approval
Your personalized artwork is created using the information and photos submitted with your order. Where an artwork preview is provided, you will have an opportunity to review and approve your personalized artwork before it is sent to print.
Please review names, personalization details, and artwork carefully before approving your preview. Once your artwork has been approved and sent to production, changes or cancellations may no longer be possible.
Cancellations
If you need to cancel or change your order, please contact us as soon as possible at info@piecesofforever.com. If production has not yet begun, we will do our best to accommodate your request.
Damaged, defective, or incorrect orders
If your book arrives damaged, has a printing defect, or you receive an incorrect item, please contact us at info@piecesofforever.com as soon as possible after delivery.
Please include your order number and clear photos showing the issue. If we confirm that the item is damaged, defective, or incorrect, we will arrange an appropriate replacement or refund at no additional cost to you.
Personalization errors
We are responsible for errors that differ from the personalization or artwork you approved. We cannot generally offer refunds or free replacements for customer-submitted spelling errors, incorrect information, unsuitable reference photos, or details that were approved before printing.
Refunds
When a refund is approved, it will be issued to your original payment method. Your bank or card provider may require additional time to process and post the refund.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact
For questions about your order, returns, replacements, or refunds, contact:
Pieces of Forever
info@piecesofforever.com